Effective Date: October 16, 2026

This Shipping Policy applies to all orders placed through the official e-commerce platform of ABC knjižara i papirnica d.o.o., accessible at www.abcknjizarapapirnica.com, and outlines all official terms, timelines, fees, and procedures governing the delivery of our curated range of durable, beautifully designed stationery and office essentials to customers across Croatia and the wider European Economic Area. Aligned with our commitment to making every workspace, classroom and daily writing moment feel intentional and well-supported, our shipping system is built to deliver every item we rigorously test for daily use reliably, transparently, and with minimal delays for all shoppers.

1. Eligibility for Free Shipping

In line with the special offer posted on our homepage, all orders with a total pre-tax value of €99 or more automatically qualify for 100% free standard shipping, with no hidden extra delivery fees added to your checkout total. This free shipping benefit applies to every product category in our catalog, from our bestselling Artist Drawing and Sketching Pencil Sets, hand-finished Ceramic Geometric Pattern Pen Holders, premium genuine leather executive desk blotters, to all of our sustainable eco-friendly cork desk pads and desktop organizer collections. You will not need to enter any special promo code to unlock this benefit — our system will automatically apply the free shipping discount to your cart once your qualifying order total meets the €99 threshold before you proceed to pay via our flexible multiple credit card payment options.

2. Shipping Zones and Standard Delivery Timelines

We currently process and ship orders to all locations within Croatia, as well as all member states of the European Economic Area, with clear, publicly listed delivery windows for each service tier:

• ‌Domestic Standard Shipping (Croatia)‌: Orders shipped to any address within Croatia will be dispatched from our Zagreb warehouse within 1 to 2 business days after your payment is successfully verified, with an estimated final delivery to your doorstep within 3 to 5 business days from the dispatch date. Deliveries to remote rural areas of the country may require up to 7 business days for final delivery in rare peak season scenarios.
• ‌International Standard Shipping (EEA Countries)‌: For orders being delivered to other European Economic Area locations outside of Croatia, dispatch will also be completed within 2 business days of payment confirmation, and the total estimated delivery timeline ranges from 7 to 12 business days, depending on the destination country’s local customs processing and last-mile logistics network.
• ‌Expedited Express Shipping‌: Customers who need their stationery and office essentials faster can select our paid expedited shipping option at checkout, which guarantees dispatch within 1 business day and domestic delivery within 1 to 2 business days for Croatian addresses, or international EEA delivery within 3 to 5 business days. Expedited shipping fees are calculated dynamically at checkout based on your delivery location and total order weight.

Please note that all delivery timelines listed above are estimated, not guaranteed timelines — unforeseen circumstances such as extreme weather events, local public holiday restrictions, or temporary regional courier operational delays may extend delivery windows slightly beyond the standard listed schedule.

3. Order Processing and Dispatch Rules

Our warehouse team operates during standard local business hours, Monday to Friday, 9:00 AM to 5:00 PM CET, excluding official Croatian public holidays. Any order that is successfully paid for after 2:00 PM CET on a business day, or any order placed on a weekend or public holiday, will be processed for dispatch on the next following full business day.
When your order is handed over to our partnered courier service for delivery, we will immediately send you a dispatch confirmation email to your registered contact address, which will include a unique, trackable shipment tracking link. You can use this link to view real-time updates for your parcel’s location, progress, and estimated final delivery time at any point after dispatch. All our shipping parcels are fully insured against loss or damage during transit, so you never take on unnecessary risk for your purchased stationery items after they leave our warehouse.
If you need to make changes to your shipping address after you have placed your order, you must contact our 24 hours a day, 7 days a week online support team immediately via email at vayro@abcknjizarapapirnica.com or call us at +385 99 3256450‌. We can only update your delivery address if your order has not already been dispatched from our Zagreb warehouse at the time we receive your modification request. Once the parcel has been handed over to the courier, address change requests cannot be guaranteed to succeed.

4. Delivery Failure and Parcel Issue Handling

All our parcels require a signature confirmation upon successful delivery, to ensure your stationery and office supplies are delivered securely to you and are not left unattended in exposed public areas. If no one is available at your provided shipping address to sign for the parcel when the courier attempts delivery, the courier will leave an attempted delivery notification card at your door, and you will be able to reschedule a second free delivery attempt, or arrange to pick up your parcel from the courier’s local designated pickup point.
If your parcel is confirmed lost in transit by our partnered courier service, our customer support team will offer you two optional resolutions: we can process a full re-shipment of your entire original order for free, or arrange a full refund back to your original payment method. If your order arrives with obvious external damage to the outer packaging, we strongly recommend that you inspect the contents of the parcel in the presence of the courier before signing for delivery, and notify our support team immediately if any of your products arrive with transit-related damage to start our return and replacement process.
All returned parcels due to failed delivery attempts, incorrect recipient addresses provided by the customer, or recipient refusal to accept delivery will be shipped back to our registered address at Ulica Ivane Brlić – Mažuranić 46, 10090 Zagreb, Croatia. In these cases, any additional re-delivery shipping fees required to re-send the parcel to you after it is returned will be the sole financial responsibility of the customer.

If you have any further questions, concerns or special requests related to our shipping services, do not hesitate to reach out to our dedicated customer support team at any time, and we will reply to your inquiry promptly to help resolve your issue.