Privacy Policy – ABC knjižara papirnica

Effective Date: October 16, 2026

Welcome to the privacy policy of ABC knjižara i papirnica d.o.o. This document outlines how we collect, use, store, disclose, and protect your personal information when you access and use our e-commerce website located at www.abcknjizarapapirnica.com, as well as all related services, features, and offerings we provide to our customers. At ABC knjižara i papirnica d.o.o., we are passionate about making every workspace, classroom and daily writing moment feel intentional and well-supported, and this commitment extends fully to protecting the privacy rights of every individual who interacts with our platform. We carefully curate durable, beautifully designed stationery and office essentials, testing every item to ensure it stands up to daily use, and we apply the same rigorous, thoughtful standard to safeguarding your personal data as we do to curating the products we deliver to you.

1. Information We Collect From You

We only collect information that is relevant to providing you with a seamless, secure, and satisfying e-commerce experience, and we never process your data in ways that are incompatible with the purposes laid out in this section.

1.1 Information You Provide Directly to Us

When you create an account on our platform, place an order, sign up for our newsletter, contact our 24/7 online support team, or interact with our website in any voluntary capacity, you may choose to share the following categories of information with us:

Full name, billing address, shipping address, and contact information including your email address vayro@abcknjizarapapirnica.com related inquiries and your phone number +385 99 3256450‌ for order delivery follow-ups and urgent customer support communications
Payment information, including details related to the multiple credit cards accepted through our flexible payment system, which is processed through fully encrypted, compliant third-party payment processors to ensure your financial data remains protected at all times
Account credentials, including your chosen username and password for your My Account portal on our website
Any voluntary communications you send to us, including customer support tickets, product feedback, custom order requests, and any other messages you submit through our contact form or direct email correspondence
Demographic information you choose to share, such as your preferred stationery categories, hobbies related to drawing, journaling, or office organization, which helps us curate personalized product recommendations that align with your interests

1.2 Information We Collect Automatically

When you browse our website, our systems automatically collect certain technical information to help us improve our service performance, troubleshoot technical issues, and enhance your user experience:

Your IP address, browser type and version, operating system, device type, and unique device identifiers
Information about your browsing session, including pages you visited on our site, time spent on each page, click paths, product view history, search queries you entered on our platform, and order abandonment timestamps
Cookie and similar tracking technology data, as further outlined in Section 7 of this policy, which helps us remember your preferences, such as items saved to your Cart, recently viewed new arrival products, and your selected category filters when searching for stationery items.

2. How We Use Your Collected Information

All personal data we collect is used for legitimate, transparent purposes that directly relate to operating and improving our stationery e-commerce service, including the following use cases:

To process, fulfill, and ship your orders for our curated range of products, including the Ceramic Geometric Pattern Pen Holder, professional desk blots, eco-friendly desk pads, artist drawing pencil sets, and all other stationery and office essentials featured in our shop. This includes communicating with you about order confirmations, shipping updates, delivery exceptions, and return processing in line with our 30-day money guarantee policy
To manage your My Account profile, enable saved preferences, store your past order history, and allow you to easily track current and future purchases on our platform
To deliver the free shipping benefit for all orders over €99 as advertised on our website, verifying order eligibility and coordinating with our logistics partners to ensure timely, accurate delivery to your specified address
To provide our 24 hours a day, 7 days a week online support service, responding to your inquiries, resolving product or order issues, and addressing any concerns you may have about our products, shipping, refund processes, or website functionality
To process eligible returns and refunds under our 30-day money guarantee, verifying return eligibility, coordinating the return shipment, and issuing the corresponding refund back to your selected payment method
To send you optional, opt-in marketing communications related to our New Arrivals, fan-favourite best selling stationery picks, limited-time promotions, and exclusive offers, which you can unsubscribe from at any time with zero additional cost
To personalize your shopping experience, highlighting products that match your past browsing and purchase history, such as recommending a leather wrap pen cup if you have previously viewed desk organization products, or sharing updates about new eco-friendly cork desk pad releases that align with your stated sustainability preferences
To detect, investigate, and prevent fraudulent transactions, unauthorized access to your account, and other illegal or malicious activities that could harm the security of our platform, our customers, or our business operations
To comply with all applicable legal obligations, tax reporting requirements, regulatory audits, and lawful requests from public authorities in Croatia and the European Economic Area
To continuously improve our website performance, optimize our product catalog, and refine our user interface based on anonymized user behavior data, ensuring that browsing our shop, discovering new stationery items, and completing checkout processes remains as smooth and intuitive as possible for every visitor.

3. Sharing and Disclosure of Your Personal Information

We never sell, rent, or trade your personal information to third parties for their independent marketing purposes without your explicit, written consent. We only share your data with trusted third parties when it is strictly necessary to deliver the services you have requested from us, in the following limited circumstances:

‌Service Providers that support our business operations‌: We share relevant necessary information with vetted, compliance-aligned third party vendors who help us run our e-commerce platform, including encrypted payment processors that handle your flexible multiple credit card payment transactions, certified logistics and shipping partners that deliver your orders to your provided address, email service providers that send you order confirmations and optional marketing updates, and cloud hosting providers that securely store our website and customer data
‌Legal and regulatory disclosures‌: We may disclose your personal information if we are required to do so by applicable law, court order, governmental or regulatory request, or if we reasonably believe that disclosure is necessary to protect our legal rights, protect the safety of our customers, our staff, or members of the public, or investigate potential violations of our Terms of Service
‌Business transfer scenarios‌: In the event of a merger, acquisition, asset sale, or other partial or total transfer of our business assets, your personal information may be transferred to the succeeding entity, who will continue to be bound by the terms of this Privacy Policy, and we will provide you with advance notice to notify you of any material changes to your data privacy practices before the transfer takes effect
‌Authorized consent-based disclosures‌: We may share non-personal, anonymized, aggregated data about customer shopping trends, popular product categories, and website usage patterns with industry partners, market researchers, or product designers, but this data will never contain any information that could be used to identify you as an individual specific customer.

4. Data Storage and Security Measures

At ABC knjižara i papirnica d.o.o., headquartered at Ulica Ivane Brlić – Mažuranić 46, 10090 Zagreb, Croatia, we implement industry-leading, robust administrative, technical, and physical security measures to protect your personal information against unauthorized access, accidental loss, alteration, destruction, or misuse:

All sensitive personal data, including payment information, shipping addresses, and account credentials, is stored using end-to-end 256-bit SSL encryption, the same security standard used by leading global financial institutions
Our servers are hosted in compliance-certified data centers located within the European Economic Area, with 24/7 physical security monitoring, redundant power and cooling systems, and regular vulnerability scans and security audits conducted by independent third party cybersecurity firms
Our internal staff are strictly trained on data protection protocols, with role-based access controls that ensure only authorized team members who require access to your information to fulfill your order or resolve your support request are able to view your personal data
We maintain regular, documented data backup routines to prevent permanent accidental loss of customer information, with encrypted offline backups stored in separate secure locations
Despite the significant safeguards we have implemented, no internet transmission or electronic storage system can be guaranteed to be 100% secure. If we detect a data security breach that poses a high risk to your rights and freedoms, we will notify you and the relevant Croatian data protection supervisory authority without undue delay, in full compliance with all applicable data protection regulations.

We will retain your personal information only for as long as it is necessary to fulfill the purposes for which it was collected: we keep order-related data for 7 years in compliance with Croatian tax and commercial record-keeping requirements, and we retain your account information for as long as you maintain an active My Account profile on our website. If you request to delete your account, we will remove all of your personal data from our active systems within 30 days, except for information we are legally required to retain for extended periods for tax, legal, or audit purposes.

5. Your Rights as a Data Subject

Under applicable European data protection regulations, including the General Data Protection Regulation (GDPR), you hold a comprehensive set of rights over your personal information, all of which you can exercise at any time free of charge by contacting our designated data protection representative via email at vayro@abcknjizarapapirnica.com or via phone at +385 99 3256450‌. These rights include:

‌Right of access‌: You can request a full copy of all personal information we hold about you, including details about how we process and share your data
‌Right to rectification‌: If you find that any of the personal information we hold about you is inaccurate, incomplete, or outdated (such as an old shipping address or incorrect phone number), you can request immediate correction of that data at any time, either directly through your My Account portal or by reaching out to our support team
‌Right to erasure (“right to be forgotten”)‌: You can request that we delete all of your personal information from our systems, when there is no longer a legal or legitimate business reason for us to retain that data
‌Right to restriction of processing‌: You can request that we pause processing of your personal data in specific scenarios, such as when you contest the accuracy of your stored information, when our processing activities are unlawful, or when you no longer need our services but require us to retain your data for legal claim purposes
‌Right to data portability‌: You can request to receive all of the personal data you have provided to us in a structured, commonly used, machine-readable format, or request that we transfer this data directly to another data controller where technically feasible
‌Right to object‌: You can object to our processing of your personal data for direct marketing purposes at any time, which we will honor immediately without any additional justification required from you, and you can also object to processing based on our legitimate interests, which we will pause unless we can demonstrate compelling legitimate grounds for the processing that override your rights
‌Right to withdraw consent‌: Where you have previously provided explicit consent for us to process your personal data for specific activities (such as sending you personalized marketing emails), you can withdraw that consent at any time, without affecting the lawfulness of processing that took place before your withdrawal
‌Right to lodge a complaint‌: If you believe that our processing of your personal data violates applicable data protection regulations, you have the right to submit a complaint to the competent data protection supervisory authority in your country of residence or in our registered location in Zagreb, Croatia.

We will respond to all valid data subject access requests within one month of receipt, and we will never charge you any fee to exercise these rights unless your request is manifestly unfounded, repetitive, or excessive, in which case we may charge a reasonable administrative fee to cover our processing costs.

6. Third Party Links and External Services

Our e-commerce website may contain links to external third party websites, such as links to social media platforms, partner craft and stationery blogs, or other resources that we believe may be of interest to our customers. Please be aware that when you click on a link to an external site, you are no longer operating under the protections of this Privacy Policy, and we have no control over the content, privacy practices, or data collection policies of those third party websites. We strongly recommend that you review the separate, independent privacy policies of every external service you interact with after leaving our platform, as we cannot take any responsibility or liability for the activities of these unaffiliated third party entities.

7. Cookie Policy and Tracking Technologies

To make your shopping experience on www.abcknjizarapapirnica.com as convenient and personalized as possible, we use cookies and similar lightweight tracking technologies on our website. Cookies are small text files that are stored on your device when you visit our site, which perform a wide range of useful functions for both you and our platform:

‌Strictly Necessary Cookies‌: These cookies are essential for the basic functionality of our website, enabling core features such as keeping you logged into your My Account, remembering the items you have added to your Cart as you browse different product pages, and processing the checkout flow. These cookies cannot be disabled through our cookie consent banner, as the website will not operate correctly without them.
‌Functional Cookies‌: These cookies remember your personal preferences when using our platform, such as your selected currency, your saved shipping address, and your preferred product sorting method (such as sorting New Arrivals by price, or by release date). These cookies make your return visits to our site much more convenient, as you do not need to re-enter all of your preference settings every time you visit.
‌Performance and Analytics Cookies‌: These cookies collect anonymized, aggregated information about how visitors use our website, such as which pages are the most popular, how long users spend on product pages for our artist sketching pencil sets or leather desk organizers, and if users encounter any technical error messages while browsing. The data from these cookies helps us troubleshoot bugs, improve page load speeds, and optimize our site layout to make it easier for you to find the exact stationery product you are looking for.
‌Marketing and Targeting Cookies‌: These cookies are used to display relevant, personalized advertisements for our products to you on external third party platforms, based on your past browsing activity on our website. You can choose to opt out of these non-essential marketing cookies at any time, via the cookie consent settings panel that appears when you first visit our website.

You can also modify your browser settings to block, delete, or notify you before cookies are stored on your device at any time, though please note that disabling all cookies may restrict your access to some core features of our e-commerce platform, such as the ability to save items to your Cart or stay logged into your account.

8. Privacy Policy Updates and Amendments

We may periodically update and amend this Privacy Policy to reflect changes to our business operations, new regulatory requirements, new product features we introduce to our shop, or feedback we receive from our valued customers. When we make material changes to this policy, we will update the “Effective Date” posted at the top of this document, and we will notify all active registered account holders via a prominent in-site notification, as well as via email to your registered contact address at least 7 days before the new policy comes into effect. Your continued use of our website and our services after the effective date of any updated Privacy Policy will constitute your acknowledgement and acceptance of the revised terms outlined within it.

We encourage you to revisit this page on a regular basis to stay informed about how we are protecting your personal information.

9. Contact Information for Privacy Inquiries

If you have any questions, comments, concerns, or requests related to this Privacy Policy, our data processing practices, or your personal data rights, you can reach our dedicated data protection team at any time through the following official channels:

Company Full Name: ABC knjižara i papirnica d.o.o.
Official Website: www.abcknjizarapapirnica.com
Contact Email Address: vayro@abcknjizarapapirnica.com
Contact Phone Number: +385 99 3256450‌
Registered Physical Address: Ulica Ivane Brlić – Mažuranić 46, 10090 Zagreb, Croatia

Our team will respond to all legitimate privacy-related inquiries as quickly as possible, and in no case later than one calendar month from the date we receive your message.

At ABC knjižara i papirnica d.o.o., your trust is our highest priority. Just as we test every stationery product we sell to ensure it meets the highest standards of quality for your daily writing, organizing, and creative use, we continuously audit and refine our data protection practices to ensure your personal information remains safe, secure, and respected at every step of your shopping journey with us.