Effective Date: October 16, 2026

These Terms of Service constitute a legally binding agreement between you, the individual user or customer accessing and using the e-commerce platform operated by ABC knjižara i papirnica d.o.o., and ABC knjižara i papirnica d.o.o., a registered business located at Ulica Ivane Brlić – Mažuranić 46, 10090 Zagreb, Croatia. By visiting, browsing, creating an account on, or completing a purchase through our official website accessible at www.abcknjizarapapirnica.com, you acknowledge that you have read, understood, and agreed to be fully bound by all terms, conditions, policies, and disclaimers outlined in this document. At ABC knjižara i papirnica d.o.o., we are passionate about making every workspace, classroom and daily writing moment feel intentional and well-supported, and these terms are designed to protect both the interests of our valued customers and the legitimate operations of our platform, as we work to deliver our carefully curated range of durable, beautifully designed stationery and office essentials to shoppers across Croatia and the wider European Economic Area. If you do not agree to any part of these Terms of Service, you are not authorized to access or make use of our website, services, or product offerings in any capacity.

1. Platform Eligibility and Account Registration Rules

To create a user account and make purchases on our platform, you must be at least 18 years of age, or meet the legal age of majority in your country of residence, and possess the full legal authority to enter into a binding contractual agreement that is enforceable under applicable local, national, and European Union laws. All information you provide during account registration, including your full legal name, valid email address, accurate billing and shipping address, active contact phone number, and payment method details, must be true, complete, current, and accurate at all times. You are fully responsible for updating your account information promptly via your My Account portal on our website whenever any of your personal details change, to prevent disruptions to your order processing, shipping, or customer support communications.
You are also entirely responsible for safeguarding the security of your account login credentials, including your unique username and selected account password. You agree that you will never share your account access details with any third party, and you will immediately notify our support team via vayro@abcknjizarapapirnica.com or our contact phone number +385 99 3256450‌ if you detect any unauthorized access to your account, or any other security breach related to your platform profile. We will not be held liable for any loss, damage, or unexpected order charge incurred as a result of unauthorized activity that takes place under your account profile, unless you can provide verifiable written proof that the security breach did not arise from your own negligence, failure to protect your login details, or failure to notify our team of a detected breach without undue delay. We reserve the full right to suspend, restrict, or terminate any user account at our sole discretion, at any time, if we have reasonable grounds to suspect that the account holder has provided fraudulent registration information, violated any clause outlined in these Terms of Service, or engaged in activity that poses a risk to the security of our platform, other customers, or our business operations.

2. Product Information, Pricing, and Promotional Details

Every product listed for sale on our website, from our hand-finished Ceramic Geometric Pattern Pen Holder, Artist Drawing and Sketching Pencil Set, premium Professional Executive Desk Blotter in Genuine Leather, to our full range of eco-friendly cork desk pads, desktop organizer sets, and all other stationery and office essentials, is described with as much accuracy as possible. We test every item to ensure it stands up to daily use, and we make every reasonable effort to display the exact colors, dimensions, functionality, and material composition of each product accurately through our product photographs and written descriptions. However, we cannot 100% guarantee that every user’s individual device screen will display product colors with perfect, absolute accuracy, and minor, negligible variations in product finish that fall within normal manufacturing tolerances will not be classified as a defect or grounds for an unapproved return.
All product prices displayed on our website are denominated in Euro, and are exclusive of any applicable local value-added tax (VAT) that may apply based on your shipping destination, unless explicitly stated otherwise on the specific product page. We reserve the right to adjust product pricing, update promotional offers, or discontinue any listed product at any time without prior public notice, at our sole discretion. The free shipping benefit for all orders over €99, our advertised 30-day money guarantee, our 24 hours a day, 7 days a week online support service, and our flexible multiple credit card payment options are valid for all eligible orders processed after the effective date of these Terms of Service, and we will honor all pricing and promotional terms that were clearly displayed on our website at the exact moment you completed your order checkout.
On rare occasions, human error or system technical glitches may result in an incorrectly listed price for a product on our platform, or an inaccurate description that does not match the actual specifications of the physical item. If we detect an error that affects the price of your order after we have confirmed your purchase, we will contact you immediately to notify you of the discrepancy, and offer you the option to either reconfirm the order at the corrected accurate price or cancel your order in full for a complete refund of any amount you have already paid. We will never enforce a purchase for a product that was listed at a materially incorrect price against your will.

3. Order Placement, Payment, and Cancellation Policies

When you submit an order on our website, your submission constitutes a formal, binding offer to purchase the selected products at the listed price. We reserve the full right to accept or decline your order for any lawful reason, including but not limited to scenarios where the product is out of stock, there are restrictions on shipping the item to your selected destination, our systems detect a fraudulent transaction risk, or you have previously violated any clause of these Terms of Service. Your order will only be classified as fully accepted by our team, and a formal contractual relationship between us will only be formed, when we send you an official order confirmation email that verifies your payment has been processed successfully and your order has been scheduled for dispatch.
All payments for your order can be completed via our supported flexible multiple credit card payment systems, all of which are processed through fully encrypted, PCI-DSS compliant third-party payment processors to ensure the security of your financial information. You confirm that you hold the full legal authority to use the selected payment method to pay for your order, and you authorize us to charge the full total order amount to your selected payment method at the moment you complete the checkout process.
You may request to cancel a newly placed order at no additional cost and receive a 100% full refund, as long as your cancellation request is submitted to our support team before our warehouse team has begun processing your order for dispatch. Once your order has been packed and handed over to our partnered courier service for shipping, your cancellation request can no longer be honored, and you will need to follow the procedures laid out in our official Refund and Returns Policy to return the items after you receive the delivery. We strictly do not offer standalone refund-only resolutions for any order, in full alignment with our public Refund and Returns Policy, and no refund will be issued without the physical return of the purchased item verified and inspected by our Zagreb warehouse team.

4. Shipping, Delivery, and Risk of Transfer Provisions

All terms related to order dispatch timelines, eligible shipping zones, free shipping qualification, estimated delivery windows, and shipping fee calculations are fully outlined in our publicly published Shipping Policy, which is incorporated by reference as an official binding part of these Terms of Service. The risk of loss, damage, or theft for all products you have purchased will formally transfer to you, the customer, the moment our courier service completes the successful delivery of the parcel to the exact shipping address you provided during the order checkout process.
If your parcel arrives with obvious outer packaging damage, you agree to inspect the contents of the delivery in the presence of the courier representative before signing for the parcel, and notify our support team immediately if any items inside are damaged, so we can coordinate your resolution in line with our policies. If no one is available to sign for your delivery at the time the courier attempts to drop off the parcel, you will be notified via the contact details you provided, and you are responsible for arranging the re-delivery or parcel pickup in a timely manner. Any parcels that are returned to our Zagreb warehouse as undeliverable due to an incorrect shipping address provided by you, repeated missed delivery attempts, or your refusal to accept the parcel will be subject to additional re-shipping fees that are the sole financial responsibility of the customer.

5. Acceptable User Conduct and Prohibited Activities

By using our platform, you agree that you will not:

• Use our website for any unlawful, illegal purpose, or in any way that violates any applicable local, national, or European Union regulation, law, or ordinance
• Attempt to gain unauthorized access to any other user’s account, our website server, or any secured backend systems connected to our e-commerce platform, through hacking, password mining, or any other unauthorized method
• Copy, reproduce, distribute, publicly display, or modify any of our website’s original content, including product photographs, written product descriptions, website design elements, branding assets, and all other intellectual property hosted on www.abcknjizarapapirnica.com, for any commercial or non-commercial use without our explicit prior written permission
• Submit any false, misleading, or fraudulent order information, or make any false claims related to order damages, lost parcels, or defective products with the intention of obtaining an unauthorized refund or free replacement
• Use automated systems, web scrapers, bots, or other bulk data collection tools to access, monitor, or extract content from our website without our explicit prior written consent
• Post or transmit any malicious software, harmful code, viruses, or any other material that is designed to disrupt, damage, or compromise the functionality of our website, our server infrastructure, or the digital devices of other platform users
• Harass, abuse, or send unsolicited commercial communications to our customer support staff, or other registered users of our platform, in any form

Any violation of these acceptable use rules will give us the right to immediately restrict your platform access, terminate your user account, and pursue all available legal remedies to recover any losses or damages caused by your prohibited activity.

6. Intellectual Property Rights

All content hosted on our website, including text, graphics, logos, product images, website interface design, original written copy related to our curated stationery products, software code, and all other digital assets, is the exclusive intellectual property of ABC knjižara i papirnica d.o.o., or is used by us with the explicit permission of the relevant intellectual property rights holder. All rights are fully reserved under applicable copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable permission to access and use our website for your personal, non-commercial use, solely for the purpose of browsing and purchasing products from our catalog. You may not use any of our trademarks, brand assets, or copyrighted content for any purpose that is not explicitly authorized in writing by our management team.

7. Disclaimers of Warranty and Limitation of Liability

Our website and all products sold through our platform are provided on an “as is” and “as available” basis, without any express or implied warranties of any kind, beyond the mandatory consumer protection warranties that cannot be excluded under applicable Croatian and European Union consumer law. We do not guarantee that our website will be completely uninterrupted, error-free, 100% secure at all times, or completely free from viruses or other harmful components. To the fullest extent permitted by law, ABC knjižara i papirnica d.o.o. shall not be held liable for any indirect, incidental, consequential, punitive, or special damages arising out of your use of our platform or your purchased products, including but not limited to lost profits, lost data, or business interruption losses, that exceed the total amount you paid for the specific order that gives rise to the related claim.

8. Policy Amendments and Governing Jurisdiction

We reserve the right to update, modify, or adjust these Terms of Service at any time. When we make material changes to this document, we will update the effective date posted at the top of this page, and notify all registered account holders via email or a prominent in-site notification at least 7 days before the revised terms come into effect. Your continued use of our website after the effective date of the updated terms will constitute your full acceptance of all revised clauses.
These Terms of Service are governed by and interpreted in accordance with the laws of the Republic of Croatia, and any legal dispute arising out of this agreement will fall under the exclusive jurisdiction of the courts located in Zagreb, Croatia.

9. Contact Information

If you have any questions, inquiries, or disputes related to any clause within these Terms of Service, you can reach our official support team at:

• Company Name: ABC knjižara i papirnica d.o.o.
• Official Website: www.abcknjizarapapirnica.com
• Contact Email: vayro@abcknjizarapapirnica.com
• Contact Phone: +385 99 3256450‌
• Registered Address: Ulica Ivane Brlić – Mažuranić 46, 10090 Zagreb, Croatia